The reason for this delay could be related to a few different issues.
It may be:
Congestion on the network of the coin you're trying to transfer. This may result in a longer confirmation time and the funds transfer might be delayed. It also depends on the network fee that was used to send the amount, the lower the network fee the slow the confirmation time and arrival.
Your transaction needs a few confirmations in order to be considered "confirmed". Please be patient and contact our support team if you see more than 6 network confirmations.
You've transferred it to the wrong address.
You've transferred it to the wrong blockchain.
Also, we only support Bitcoin and Ethereum blockchains at the moment. We do not support blockchains like Binance Chain or any other third party transfer method yet. You can only transfer your coins by sending them on the the supported blockchains.
Please note that EARN does not offer a token/coin recovery service. The reason for it is because the process to recover tokens transferred to the wrong coin address is extremely complicated and it may result in losing significant cost, time and risk, with no guarantee it will be successful.
If you send a coin to the wrong blockchain, i.e. BCH to a BTC address, we will not be able to recover the funds. So, before you transfer any coins, make sure you've chosen the right options and that all the input information is correct. Only then you should tap "confirm or send".
Due to the irreversible nature of digital currency protocols, transfers can neither be canceled nor reversed once sent.